The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining
“The selection of restaurants was impressive, with each place offering high-quality dishes that exceeded my expectations.” view full review
Relaxing Experience
“The new beach club was fabulous, providing a serene atmosphere perfect for relaxation and enjoying the beautiful surroundings.” view full review
Accessible Attractions
“The resort's layout and bike rentals made it easy for everyone in our group to explore the stunning hotel in a comfortable way.” view full review
Fun Biking
“Every villa had its own bike, making it enjoyable to cycle through the lush mangrove areas and take in the natural beauty of the resort.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Private beach
Allergy-free rooms
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Snorkelling
Cycling
Tennis court
Golf course
Archery
Yoga class
Sports trainer
Fishing
Guest Parking
Electric kettle
Services
Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Board games
Children's menu
Children's play area
Kids club
Spa & Leisure
Infinity pool
Beach access
Sun loungers
Sun terrace
Garden area
BBQ facilities
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Back massage
Foot massage
Room features
Free Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Carretera Federal Chetumal, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Federal Chetumal, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Punta Venado
3.2
km
Golf Course
El Camaleon Golf Course
760 m
Calle Xcalacoco North of Playa del Carmen
Playa
1.6
km
Punta Bete
1.4
km
Beach
Xcalacoco
2.3
km
Golf Course
Grand Coral Golf Riviera Maya
2.8
km
Museum
Zona Arqueologica Tulum
2.6
km
Beach
Point Esmeralda
4.4
km
Event hall
Salon Tres Rios I
3.2
km
Beach
Grand Coral Beach Club
3.8
km
Carr Federal Mza 20 Lt 02
Go Natural Explorers
4.4
km
Beach
Punta Esmeralda Beach
4.5
km
28 de Julio Square
4.8
km
Cancun-Tulum Highway
Punta Venado Bike Park
5.0
km
Playa del Carmen
Xca-Ha Park
4.8
km
Church of Guadalupe
5.4
km
Gallery
Galeria Luis Sottil
5.3
km
Carretera Chetumal - Puerto Juare Playa del Carmen
Xavage Park by Xcaret
6.1
km
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
6.4
km
Gallery
Tierra Huichol
6.5
km
Gallery
La Galeria de Playa Art Gallery
7.0
km
Avenida entre 24 y 34 calles 5a
Caminarte
7.0
km
Nearby
Golf Course
El Camaleon Golf Course
810 m
Restaurants
Cello
280 m
Carretera Federal Chetumal-Puerto Juarez Km. 298 Banyan Tree Mayakoba Resort
Tamarind at Banyan Tree Mayakoba
350 m
Carretera Federal Chetumal-Puerto Juarez Km
The Tomahawk Den
280 m
Carretera Federal Chetumal-Puerto Juarez Km 298 Banyan Tree Resort- Mayakoba
Saffron
410 m
Carretera Federal Chetumal- Puerto Juarez Km 298 Banyan Tree Mayakoba
La Laguna
2.8
km
Fairmont Mayakoba Solidaridad Fairmont Mayakoba Hotel
Koba Casa Club
2.1
km
Carretera Federal Cancun-Playa del Carmen km 298 El Camaleón Golf Course
Brisas Restaurant
3.9
km
Carretera Federal Cancun-Playa del Carmen km 298 Fairmont Mayakoba Hotel
Reviews and Ratings
Feedback from previous guests about their experience.
90%
liked the hotel and would stay again
luxurious
friendly staff
isolated
pricey
9.0/10
Perfect
Rooms
9.2
Location
8.8
Service
9.5
Dining
8.5
Guest reviews
9.0/10
based on 11 reviews
8.8
8.8/10 based on 136 reviews
Christine
United Kingdom,
April
2024
9.0/10
The hotel offers spotless rooms with wonderful grounds and a range of amenities like a small refrigerator, desk, sitting area, large Samsung screen, Nespresso Espresso machine that you'll love. Service is top-notch and personalized, extending to unique culinary experiences catered to individual preferences. The location, though under construction, showcases stunning design and provides access to fulfilling experiences both on-site and in the surrounding areas. Dining is rich and diverse, offering a top-notch brunch experience. The facilities are well-maintained and contribute to an overall luxurious stay.
Rooms
9.0
The rooms are spotless and well-equipped with fantastic amenities.
Service
10.0
The service is fantastic and personalized, going above and beyond expectations.
Location
8.0
The location, despite ongoing construction, offers a breathtaking setting with convenient access to Riviera Maya.
Dining
9.0
Dining is a highlight with an incredibly extensive menu featuring diverse options and an exceptional brunch experience.
Facilities
9.0
The facilities are top-notch, contributing to a truly luxurious stay experience.
Robin
United States,
April
2024
9.0/10
My stay at the hotel was a true delight. The rooms were beautifully done, very large, with completely private outdoor garden areas and plunge pools. The service was beyond incredible, making every moment perfect. The location, while a bit remote, was magnificent with comfortable lounge chairs and umbrellas. The dining experience was among the best I've ever had, offering a wide variety of dishes. Overall, a superb experience with a few minor drawbacks.
Rooms
9.0
The private villas with private pools were exceptionally designed and spacious.
Service
10.0
The staff went above and beyond for their customers, from the butler to the general manager.
Location
8.0
The hotel's garden area was looking impeccable and offered a serene ambiance.
Dining
9.0
The dining experience was unlike anything I've ever seen, with an incredible variety of dishes.
Facilities
9.0
The facilities were top-notch, offering everything one could need for a luxurious stay.
Greg
United States,
March
2024
9.2/10
I had a wonderful stay at the hotel! The rooms were really nice and spacious, and having my own private pool was amazing. I especially loved the newer beach rooms. The service was exceptional, with staff going out of their way to anticipate my needs. The location was fantastic, with a beautiful outdoor area and access to Playa Del Carmen and La Isla Shopping Village. The dining experience was incredible, offering a wide variety of delicious choices. The facilities were top-notch, making my stay even more enjoyable.
Rooms
9.0
The rooms felt really nice, especially the newer beach rooms. They were spacious and having my own private pool was amazing!
Service
8.0
The staff was very professional and friendly, always willing to go out of their way to make my stay comfortable. However, they were a bit uneducated about the meal plan, which caused a hassle during checkout.
Location
10.0
The location was absolutely wonderful, offering privacy and a 'can do' attitude from the staff. Accessible by bicycles or golf carts, it made getting around easy and enjoyable.
Dining
9.0
The dining experience was exceptional with a wide variety of choices to satisfy every palate. From smoked salmon to sushi to custom-made egg dishes, everything was delicious.
Facilities
10.0
The facilities at the hotel were amazing, with a large walled outdoor area, full-size private pool, and outdoor living space adding to the luxurious experience.
Clive
United Kingdom,
February
2024
9.2/10
The hotel is located in the stunning Riviera Maya, offering beautiful, well-maintained, and eco-friendly surroundings. It provides an exclusive retreat away from the hustle of Cancun and Playa Del Carmen, with exceptional service that goes above and beyond. The extensive dining options are a culinary delight, though some minor improvements could enhance the experience. Overall, it's a great choice for a relaxing and luxurious stay outside the typical resort setting.
Rooms
9.0
The spacious rooms are family-friendly and equipped with a desk, sitting area, Samsung large screen, mini bar, and a fantastic Nespresso Espresso machine. Although facing an indoor courtyard, they provide a comfortable retreat.
Service
9.0
The service is top-notch, with a warm and professional approach that exudes a unique Banyan Tree vibe. From the welcoming porters to swift support when needed, the staff delivers exceptional assistance.
Location
10.0
The hotel's location in the Riviera Maya is absolutely stunning, secluded from the chaos of Cancun and Playa Del Carmen. The management goes the extra mile to ensure guests' satisfaction, making it a truly exceptional setting for a peaceful getaway.
Dining
9.0
The dining experience is unparalleled, offering a wide array of European, Mexican, and American dishes. The custom crepe, omelet/egg, waffle, and quesadilla stations are a highlight, creating a rich and delicious dining adventure.
Facilities
9.0
The hotel boasts excellent facilities to enhance your stay, ensuring comfort and satisfaction throughout your visit.
Mark
United Kingdom,
January
2024
9.4/10
This hotel is a hidden gem, perfect for a secluded escape with fantastic amenities. The rooms are spacious and well-equipped, offering a private sanctuary with a gorgeous patio and pool. The service is exceptional, with a team that goes above and beyond to ensure a memorable stay. The location, though tranquil, might be a bit isolated for those seeking more hustle and bustle. The dining options are top-notch, providing a culinary journey that rivals high-end establishments. Overall, a luxurious retreat worth every penny.
Rooms
10.0
The rooms are awesome, providing a great place to relax, nap, and enjoy your morning coffee. They are like a huge villa with a private pool and patio for seclusion and family safety.
Service
10.0
The service was A+ professional, friendly, and impeccable. The staff made sure every need was met, from arranging optical store visits to ensuring we didn't miss a sports event.
Location
8.0
The hotel is tucked away by mangroves and lagoons, offering a unique and peaceful environment. While it might be secluded, it provides fantastic amenities and experiences like catamaran rides and cultural performances.
Dining
9.0
The dining experience is rich and diverse, with options that could keep you satisfied all day long. From smoked salmon to custom egg dishes, the culinary offerings are exceptional.
Facilities
10.0
The hotel facilities are top-notch, with everything you need for a luxurious stay.
luxurious
isolated
Stuart
United Kingdom,
November
2023
9.0/10
I had an incredible stay at the hotel! The room was luxurious and spacious, equipped with a fantastic outdoor bathtub area and a plunge pool. Getting around on the supplied bicycles was a fun way to explore, and the beds were so comfortable. The only downside was the high price.
Rooms
9.0
The room was amazing with a large bedroom area, beautiful bathroom with 2 sinks, and a closet with a plunge pool. The outside bathtub area was a highlight!
Service
10.0
The staff was exceptional, always prompt in responding to requests and going above and beyond to make our stay memorable. They even kept the pool bar open late for us and our friends!
Location
9.0
The location was pristine and exclusive, with a 'can-do' attitude from the staff. The sunset views were breathtaking, and the proximity to the beach was perfect.
Dining
8.0
Dining was an unforgettable experience with so many choices to indulge in. The quality was top-notch, but the cost was a bit high.
Facilities
9.0
The hotel had fantastic facilities and many resort activities to enjoy. Everything was beautifully decorated and well-maintained.
clean
high price
John
United Kingdom,
October
2023
8.8/10
The hotel offers wonderful rooms with private pools, though some areas had a mildew smell. The service was exceptional with friendly and attentive staff. The location is fantastic, close to various amenities, despite ongoing construction. Dining was outstanding with a diverse menu. Overall, attention to detail shines, making it a top choice in Mayakoba.
Rooms
8.0
The rooms are wonderful, each with its own private pool, although some areas had a mildew smell. The pictures online were accurate, showcasing spotless accommodations.
Service
9.0
The service was outstanding, with staff keeping the villa impeccable and being exceptionally friendly and attentive throughout. They even made sure we didn't miss watching the Aggie Football Game on TV.
Location
9.0
The location is amazing, with two pools, a bar, and food options available. Despite ongoing construction, the attention to every detail and hospitality are top-notch.
Dining
9.0
The dining experience was exceptional, with an extensive menu offering European, Mexican, and American choices. The on-site breakfast buffet is one of the best.
Facilities
9.0
The facilities were excellent, providing everything needed for a comfortable and enjoyable stay.
private pools
mildew smell
Harold
United States,
September
2023
9.6/10
The hotel offers stunning rooms with a great Nespresso Espresso machine and beautiful views of the water. The service is exceptional, going above and beyond to ensure a memorable stay. The location is exclusive and well-designed, offering privacy and a range of resort activities. The dining experience is top-notch, with an array of choices to delight your palate.
Rooms
10.0
The rooms are beautifully designed, spacious, and come with luxurious amenities like a Nespresso Espresso machine. The outside bathtub area is a unique touch that adds to the overall experience.
Service
10.0
From accommodating dietary restrictions to engaging the whole family in activities, the staff truly excels at making guests feel special and well taken care of.
Location
9.0
The location is pristine and offers privacy with extremely helpful staff willing to fulfill any request. Don't miss trying out the various dining options within the Banyan Tree and sister properties.
Dining
9.0
The dining experience is exceptional, with a wide variety of delicious options to savor. It's a culinary delight that shouldn't be missed.
Facilities
10.0
The facilities are top-notch, offering everything you need for a luxurious and enjoyable stay.
Jon
United States,
August
2023
9.2/10
I absolutely loved my stay at this hotel! The rooms were incredible with a private outdoor shower and a fabulous Nespresso machine that I couldn't get enough of. The private pool in the room was a game-changer, and the size was just perfect. The location was fantastic, and the property was beautifully maintained, although some areas were under renovation. Dining was a treat, with an amazing selection of options, but a bit on the expensive side. The facilities were excellent with everything you could need during your stay.
Rooms
10.0
The rooms were spacious and luxurious, with a private pool that was larger than usual plunge pools found in other resorts. The Nespresso machine in the room was a great touch.
Service
10.0
The service at this hotel was exceptional, from the general manager down to every staff member. They were accommodating, engaged, and always willing to help make our stay memorable.
Location
9.0
The location was superb, with beautiful surroundings and an eco-friendly environment. Easy access to the beach and other amenities within Mayakoba made our stay even more enjoyable.
Dining
8.0
The dining experience was fantastic with a plethora of options. The brunch was one of the best I have ever had, although the prices were a bit high.
Facilities
9.0
The facilities at the hotel were top-notch, ensuring a comfortable and convenient stay for all guests.
Frederick
United Kingdom,
July
2023
8.6/10
The hotel offers spacious and clean villas with great amenities, set in a tranquil location surrounded by mangroves. The service is outstanding with a personal touch, and the dining options are diverse. However, the exclusive setting comes with a distance from busy areas, and the dining might be a bit pricey.
Rooms
9.0
The villas are spacious, private, and impeccably clean, equipped with a fantastic Nespresso Espresso machine that I couldn't get enough of.
Service
9.0
The staff goes above and beyond to make you feel welcome and remember your preferences, even accommodating specific food requirements with menu changes.
Location
8.0
The hotel is nestled in a secluded spot surrounded by lush mangroves, offering a peaceful retreat away from the hustle of Cancun and Playa Del Carmen.
Dining
8.0
The dining experience is exquisite, with a rich selection of dishes that will truly impress, though the prices might be on the higher side.
Facilities
9.0
The hotel boasts excellent facilities, including comfortable lounge chairs by the pools and an included catamaran ride for a unique experience.
William
United States,
May
2023
8.8/10
I had an incredible stay at the hotel with beautifully designed rooms and an excellent beach. However, I did experience a concerning incident of theft in my room. The service was exceptional, from the attentive staff to the various amenities provided throughout the property.
Rooms
9.0
The rooms were spacious and luxurious, with completely private outdoor garden areas and plunge pools. The bedroom area was very large and beautifully designed, and I particularly enjoyed the outside bathtub area.
Service
10.0
The service was top-notch, with staff going above and beyond to fulfill every request. From the general manager to every supervisor and employee, I felt truly taken care of during my stay.
Location
9.0
The location of the hotel was exceptional, offering privacy and a 'can-do' attitude from the extremely helpful staff. The beach activities and proximity to dining options made it a cut above the rest.
Dining
7.0
The dining experience was good overall, with high-quality food, but I found the prices to be a bit overpriced for what was offered. The buffet was excellent, but some dishes were not as exceptional as expected.
Facilities
9.0
The facilities at the hotel were excellent, providing various activities and amenities for guests to enjoy. The beach and resort activities added to the overall luxurious experience.
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